Books and journals Case studies Expert Briefings Open Access
Advanced search

New Ways of Working and Leadership: An Empirical Study in the Service Industry

Jan de Leede
Paddy Heuver

New Ways of Working Practices

ISBN: 978-1-78560-303-7, eISBN: 978-1-78560-302-0

ISSN: 1877-6361

Publication date: 16 December 2016

Abstract

New Ways of Working seems to change the leadership agenda. Activity-based working and home-based work lead to different behaviors of employees. Supervising styles will change from command-and-control toward goal-setting-and-trust. This chapter describes the trend and provides new data on the actual use and effectiveness of these new supervision styles. It appears to be a mix of different leadership styles, such as leading by vision, setting targets and control on output, providing trust.

Keywords

  • New ways of working
  • Organizational commitment
  • Leadership
  • Empowerment
  • Trust, steering on output
  • Research paper

Citation

de Leede, J. and Heuver, P. (2016), "New Ways of Working and Leadership: An Empirical Study in the Service Industry", New Ways of Working Practices (Advanced Series in Management, Vol. 16), Emerald Group Publishing Limited, pp. 49-71. https://doi.org/10.1108/S1877-636120160000016004

Download as .RIS

Publisher

:

Emerald Group Publishing Limited

Copyright © 2017 Emerald Group Publishing Limited

Please note you do not have access to teaching notes

You may be able to access teaching notes by logging in via Shibboleth, Open Athens or with your Emerald account.
Login
If you think you should have access to this content, click the button to contact our support team.
Contact us

To read the full version of this content please select one of the options below

You may be able to access this content by logging in via Shibboleth, Open Athens or with your Emerald account.
Login
If you think you should have access to this content, click the button to contact our support team.
Contact us
Emerald Publishing
  • Opens in new window
  • Opens in new window
  • Opens in new window
  • Opens in new window
© 2021 Emerald Publishing Limited

Services

  • Authors Opens in new window
  • Editors Opens in new window
  • Librarians Opens in new window
  • Researchers Opens in new window
  • Reviewers Opens in new window

About

  • About Emerald Opens in new window
  • Working for Emerald Opens in new window
  • Contact us Opens in new window
  • Publication sitemap

Policies and information

  • Privacy notice
  • Site policies
  • Modern Slavery Act Opens in new window
  • Chair of Trustees governance statement Opens in new window
  • COVID-19 policy Opens in new window
Manage cookies

We’re listening — tell us what you think

  • Something didn’t work…

    Report bugs here

  • All feedback is valuable

    Please share your general feedback

  • Member of Emerald Engage?

    You can join in the discussion by joining the community or logging in here.
    You can also find out more about Emerald Engage.

Join us on our journey

  • Platform update page

    Visit emeraldpublishing.com/platformupdate to discover the latest news and updates

  • Questions & More Information

    Answers to the most commonly asked questions here