Interorganizational Shared Services: Creating Value across Organizational Boundaries
Shared Services as a New Organizational Form
ISBN: 978-1-78350-535-7, eISBN: 978-1-78350-536-4
Publication date: 13 August 2014
Abstract
Purpose
Sharing services increasingly extends beyond intraorganizational concentration of service delivery. Organizations have started to promote cooperation across their boundaries to deal with strategic tensions in their value ecosystem, moving beyond traditional outsourcing. This chapter addresses two research questions geared to the challenge of interorganizational shared services (ISS): why would organizations want to get and remain involved in ISS? And: what are the implications of ISS for (inter)organizational value creation?
Design/methodology/approach
The conceptual chapter reviews literature pertaining to ISS from public, commercial, and nongovernmental sectors. ISS is understood as a multistakeholder organizational innovation. In order to analyze ISS and conduct empirical research, we developed a taxonomy and research framework.
Findings
The chapter shows how ISS can be positioned in value chains, distinguishing vertical, horizontal, and hybrid ISS. It outlines ISS implications for developing business models, structures, and relationships. Success factors and barriers are presented that epitomize the dynamic interplay of organizational autonomy and interorganizational dependence.
Research limitations/implications
The research framework offers conceptual ideas for theoretical and empirical work. Researchers involved in ISS studies may adopt strategic, strategic innovation, and organizational innovation perspectives.
Practical implications
ISS phases are distinguished to focus innovation management — initiation, enactment, and evaluation. Furthermore, insights are provided into processes and interventions aimed at making ISS a success for participating organizations.
Originality/value
Cross-sectoral perspective on ISS; taxonomy of ISS; research framework built on organization and strategic management literature.
Keywords
Acknowledgements
Acknowledgments
The authors would like to thank Iris Koeiman, Alexander Alexiev, Ard-Pieter de Man, Joan van Aken, Arjen Ros, Jan Willem Rustenburg, Nick van Ommen, and other participants in the ISS-project Maselma (Integrated Maintenance and Service Logistic Concepts for Maritime Assets 14
For more information see http://www.dinalog.nl/en/projects/r_d_projects/maselma/
Citation
van Fenema, P.C., Keers, B. and Zijm, H. (2014), "Interorganizational Shared Services: Creating Value across Organizational Boundaries", Shared Services as a New Organizational Form (Advanced Series in Management, Vol. 13), Emerald Group Publishing Limited, Leeds, pp. 175-217. https://doi.org/10.1108/S1877-636120140000013009
Publisher
:Emerald Group Publishing Limited
Copyright © 2014 by Emerald Group Publishing Limited