HR managers may find this chapter helpful in designing new HR structures or in assessing the effectiveness of shared services that goes beyond the typical key performance indicator measures.
Reilly, P. (2014), "Managing Boundaries Better: The Key to More Effective HR Shared Services", Shared Services as a New Organizational Form (Advanced Series in Management, Vol. 13), Emerald Group Publishing Limited, pp. 17-38. https://doi.org/10.1108/S1877-636120140000013002Download as .RIS
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