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Evaluating and Measuring Reference Service

Understanding Reference Transactions: Transforming an Art into a Science

ISBN: 978-0-12587-780-0, eISBN: 978-1-84950-797-4

ISSN: 1876-0562

Publication date: 8 May 2002

Citation

Saxton, M.L. and Richardson, J.V. (2002), "Evaluating and Measuring Reference Service", Saxton, M.L. and Richardson, J.V. (Ed.) Understanding Reference Transactions: Transforming an Art into a Science (Library and Information Science, Vol. 02), Emerald Group Publishing Limited, Bingley, pp. 33-53. https://doi.org/10.1108/S1876-0562(2002)0000002006

Publisher

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Emerald Group Publishing Limited

Copyright © 2002, Emerald Group Publishing Limited