Prelims

Atmospheric Turn in Culture and Tourism: Place, Design and Process Impacts on Customer Behaviour, Marketing and Branding

ISBN: 978-1-83867-071-9, eISBN: 978-1-83867-070-2

ISSN: 1871-3173

Publication date: 29 November 2019

Citation

(2019), "Prelims", Volgger, M. and Pfister, D. (Ed.) Atmospheric Turn in Culture and Tourism: Place, Design and Process Impacts on Customer Behaviour, Marketing and Branding (Advances in Culture, Tourism and Hospitality Research, Vol. 16), Emerald Publishing Limited, Leeds, pp. i-xv. https://doi.org/10.1108/S1871-317320190000016002

Publisher

:

Emerald Publishing Limited

Copyright © 2020 Emerald Publishing Limited


Half Title

ATMOSPHERIC TURN IN CULTURE AND TOURISM

Series Page

ADVANCES IN CULTURE, TOURISM AND HOSPITALITY RESEARCH

Series Editor: Arch G. Woodside

Table 1.

Comparison of Ontologies.

Volume 1: Advances in Culture, Tourism and Hospitality Research – Edited by Arch G. Woodside
Volume 2: Advances in Culture, Tourism and Hospitality Research – Edited by Arch G. Woodside
Volume 3: Perspectives on Cross-cultural, Ethnographic, Brand Image, Storytelling, Unconscious
Needs, and Hospitality Guest Research – Edited by Arch G. Woodside, Carol M. Megehee and Alfred Ogle
Volume 4: Tourism-marketing Performance Metrics and Usefulness Auditing of Destination Websites – Edited by Arch G. Woodside
Volume 5: Tourism Sensemaking: Strategies to Give Meaning to Experience – Edited by Arch G. Woodside
Volume 6: Field Guide to Case Study Research in Tourism, Hospitality and Leisure – Edited by Kenneth F. Hyde, Chris Ryan and Arch G. Woodside
Volume 7: Luxury Fashion and Culture – Edited by Eunju Ko and Arch G. Woodside
Volume 8: Tourists’ Perceptions and Assessments – Edited by Arch G. Woodside and Metin Kozak
Volume 9: Tourists’ Behaviors and Evaluations – Edited by Arch G. Woodside and Metin Kozak
Volume 10: Marketing Places and Spaces – Edited by Antónia Correia, Juergen Gnoth, Metin Kozak and Alan Fyall
Volume 11: Storytelling-case Archetype Decoding and Assignment Manual (SCADAM) – Edited by Arch G. Woodside and Suresh C. Sood
Volume 12: Tourism and Hospitality Management – Edited by Metin Kozak and Nazmi Kozak
Volume 13: Consumer Behavior in Tourism and Hospitality Research – Edited by Alain Decrop and Arch Woodside
Volume 14: Trade Tales: Decoding Customers’ Stories – Edited by Arch G. Woodside
Volume 15: Contemporary Challenges of Climate Change, Sustainable Tourism Consumption, and Destination Competitiveness – Edited by Timo Ohnmacht, Julianna Priskin and Jürg Stettler

Title Page

ADVANCES IN CULTURE, TOURISM AND HOSPITALITY RESEARCH VOLUME 16

ATMOSPHERIC TURN IN CULTURE AND TOURISM: PLACE, DESIGN AND PROCESS IMPACTS ON CUSTOMER BEHAVIOUR, MARKETING AND BRANDING

Edited by

MICHAEL VOLGGER

Curtin University, Australia

DIETER PFISTER

University of St Gallen, Switzerland

United Kingdom – North America – Japan – India – Malaysia – China

Copyright Page

Emerald Publishing Limited

Howard House, Wagon Lane, Bingley BD16 1WA, UK

First edition 2020

Copyright © 2020 Emerald Publishing Limited

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British Library Cataloguing in Publication Data

A catalogue record for this book is available from the British Library

ISBN: 978-1-83867-071-9 (Print)

ISBN: 978-1-83867-070-2 (Online)

ISBN: 978-1-83867-072-6 (Epub)

ISSN: 1871-3173 (Series)

Contents

List of Contributors ix
About the Volume Editors xi
Editorial Board xiii
Foreword xv
Chapter 1 Introduction
Michael Volgger and Dieter Pfister 1
Part 1: Atmosphere and culture
Chapter 2 Philosophy of the Atmospheric Turn
Thomas Latka 15
Chapter 3 The Concept of Atmosphere from a Multidisciplinary Perspective
Dieter Pfister 31
Chapter 4 Describing and Creating Atmospheres
Dieter Pfister 45
Chapter 5 Architectural Governance and the Coordination of Building Culture: An Exploratory Reflection
Michael Volgger, Harald Pechlaner, Anna Scuttari and Elisa Innerhofer 63
Chapter 6 Enhancing Understanding: The Atmospheric Dimension of Communication as a Catalyst for Creating Deeper Human Understanding
Thomas Herdin 77
Chapter 7 Changing Atmospheres: On the Duration and Exploration of Urban Experiences
Andreas Rauh 91
Chapter 8 The Effects of Atmospheres
Rainer Kazig 107
Chapter 9 Combining Brand Theory with Space and Atmosphere Theory
Dieter Pfister 119
Part 2: Atmosphere in tourism, hospitality and events
Chapter 10 Staging Genius Loci: Atmospheric Interventions in Tourism Destinations
Michael Volgger 139
Chapter 11 Travel Beautifully: The Role of Aesthetics in Experience Design
Ksenia Kirillova and Philipp Wassler 153
Chapter 12 Social Aspects of Tourism Atmosphere and Emotional Contagion in Destinations
Kemal Gurkan Kucukergin and Bekir Bora Dedeoglu 165
Chapter 13 Atmospheric Turn and Digitisation as Chances for a Sustainable Destination Management
Christian Laesser, Dieter Pfister and Pietro Beritelli 177
Chapter 14 From Flow Analysis to Shared Insight to Planning for Impact: The Development Campaign of Altdorf (CH)
Pietro Beritelli 195
Chapter 15 Does the Living Space Prevent Destination Development? The Bavarian Town of Eichstaett as a Space of Possibilities
Harald Pechlaner, Daniel Zacher, Elina Gavriljuk and Christian Eckert 209
Chapter 16 What Colour and Light Do in Service Atmospherics: A Neuro-Marketing Perspective
Emrah Ozkul, Hakan Boz, Bilsen Bilgili and Erdogan Koc 223
Chapter 17 In Search of Underwater Atmosphere: A New Diving World on Artificial Reefs
Caglar Bideci and Carl Cater 245
Chapter 18 Authenticity as a Contributor to Satisfaction with Arts Events: The Moderating Role of Involvement
Bilge Aykol, Manolya Aksatan and İlayda İpek 259
Chapter 19 Extending a Festival’s Social Atmosphere Online: The Case of Fotografia Europea
Lorenzo Mizzau, Fabrizio Montanari and Marta Massi 277
Chapter 20 Silence as a Moment of Luxury: Insights from Contemporary Travellers Visiting Churches
Hannele Kauppinen-Räisänen, Helene Cristini and Marie-Nathalie Jauffret 291
Chapter 21 Capricornia: An Atmosphere of ‘Otherness’
Christof Pforr and Michael Volgger 303
Chapter 22 How Advertising e-Atmospherics Impact Consumer Behaviour: Evidence from True Field Experiments in Hospitality and Tourism
Arch G. Woodside, Pedro Mir Bernal and Bomi Kang 319
Index 333

List of Contributors

Manolya Aksatan Dokuz Eylül University, Turkey
Bilge Aykol Dokuz Eylül University, Turkey
Pietro Beritelli University of St. Gallen, Switzerland
Pedro Mir Bernal University of Navarra, Spain
Caglar Bideci Swansea University, UK
Bilsen Bilgili Kocaeli University, Turkey
Hakan Boz Usak University of Applied Sciences, Turkey
Carl Cater Swansea University, UK
Helene Cristini International University of Monaco, Monaco
Bekir Bora Dedeoglu Nevsehir HBV University, Turkey
Christian Eckert Catholic University of Eichstaett-Ingolstadt, Germany
Elina Gavriljuk Catholic University of Eichstaett-Ingolstadt, Germany
Thomas Herdin University of Salzburg, Austria
Elisa Innerhofer Eurac Research, Italy
İlayda İpek Dokuz Eylül University, Turkey
Marie-Nathalie Jauffret International University of Monaco, Monaco
Bomi Kang Coastal Carolina University, USA
Hannele Kauppinen-Räisänen University of Vaasa, Finland
Rainer Kazig University of Grenoble, France
Ksenia Kirillova Hong Kong Polytechnic University, China
Erdogan Koc Bahcesehir University, Turkey
Kemal Gurkan Kucukergin Atilim University, Turkey
Christian Laesser University of St. Gallen, Switzerland
Thomas Latka Munich Working Group for New Phenomenology, Germany
Marta Massi Catholic University Sacro Cuore, Italy
Lorenzo Mizzau Catholic University Sacro Cuore, Italy
Fabrizio Montanari University of Modena and Reggio Emilia, Italy
Emrah Ozkul Kocaeli University, Turkey
Harald Pechlaner Catholic University of Eichstaett-Ingolstadt, Germany
Dieter Pfister University of St. Gallen, Switzerland
Christof Pforr Curtin University, Australia
Andreas Rauh University of Wuerzburg, Germany
Anna Scuttari Eurac Research, Italy
Michael Volgger Curtin University, Australia
Philipp Wassler Bournemouth University, UK
Arch G. Woodside Yonsei University, Republic of Korea
Daniel Zacher Catholic University of Eichstaett-Ingolstadt, Germany

About the Volume Editors

Lic. phil. Dieter Pfister is Head of the ‘Building Owner-Program’ at the University of St. Gallen in Switzerland. Since the 1990s, he is concerned with the connection between brand and space, strategy design and design strategy. Based on practical experience, he has developed theoretical models of holistic perception of space up to atmospheric design.

Dr Michael Volgger is a Senior Lecturer with the School of Marketing at Curtin University in Australia where he is a Co-director of the Tourism Research Cluster. His areas of expertise include tourism destination governance, product development and innovation in tourism and tourism marketing. He has published widely in high quality journals and books.

Editorial Board

  • Editor in Chief: Arch G. Woodside, Distinguished Visiting Professor, College of Human Ecology, Yonsei University, Republic of Korea

  • Marylouise Caldwell, Associate Professor of Marketing, School of Marketing, The University of Sydney, Australia

  • S.U. Chenting, Professor of Marketing, Department of Marketing, City University of Hong Kong, China

  • Hélène Christini, Professor in Political Science at the International University of Monaco, Monaco

  • John Crotts, Professor of the Department of Hospitality and Tourism Management, School of Business, College of Charleston, USA

  • Taylor Damonte, Director of the Clay Brittain Jr. Center for Resort Tourism, and E. Craig Wall Sr. College of Business Administration, Coastal Carolina University, USA

  • Rouxelle De Villiers, Senior Lecturer, Marketing, Advertising, Retailing, & Sales, Auckland University of Technology, New Zealand

  • Seven Feurer, Postdoctoral Researcher at the Institute of Information Systems and Marketing, (IISM), Karlsruhe Institute of Technology (KIT), Germany

  • Tzung-Cheng Huan, Professor of Tourism, Graduate Institute of Recreation, Tourism and Hospitality Management, National Chiayi University, Taiwan

  • Eunju Ko, Professor of Fashion Marketing, College of Human Ecology, Yonsei University, Republic of Korea

  • Drew Martin, Director for School of Hotel, Restaurant and Tourism Management, College of Hospitality, Retail, and Sport Management, University of South Carolina, USA

  • Mohammed Quaddus, Professor of Marketing, School of Marketing, Curtin University, Australia

  • Michael Volgger, Senior Lecturer (Tourism), School of Marketing, Curtin University, Australia

Foreword to Insightful Reading of the ‘Atmospheric Turn in Culture and Tourism

Arch G. Woodside

The two editors, Michael Volgger and Dieter Pfister, of this 16th volume in the Advances in Culture, Tourism and Hospitality Research (ACTHR) series provide a broad and deep vision of the meaning, processes and outcomes flowing from embracing the atmospheric turn in culture and tourism. In the lead chapter, Volgger and Pfister masterfully unite contributions from multiple disciplines to provide a foundation for developing the atmospheric turn in culture; in the same chapter they go on to do the same for developing the atmospheric turn in tourism as well. The entire volume is divided into two parts.

Part 1 presents a deep and broad coverage of the atmospheric turn in culture in eight chapters. Part 1 surprises and delights in creating a configurational treatise by blending philosophy, aesthetics, art, architecture, history, sociology, cognitive psychology and additional disciplines into a complex whole – a claim made in Chapter 1 that the eight chapters fulfil. ‘That is a remarkable achievement’, is the thought that came to mind in reading Chapter 1 that Chapters 2–9 demonstrates convincingly. Viewing J. M. W. Turner’s painting in Fig. 1 is to glimpse the promise. Connecting Turner’s painting to the contributions of Latka, Lewin, Polanyi and additional cross-discipline leaders in Chapter 1 positions the reader well for what lies ahead in reading the next nine chapters.

Part 2 is a deep and broad coverage of the atmospheric turn in tourism that the next 13 chapters deliver. These chapters include narrative case studies, empirical experimental designs and findings, as well as marketing, branding, tourism destination, architectural and geographic interpretations and insights into the atmospheric turn in tourism.

The resulting volume’s coverage of multiple disciplines’ contributions to tourism science will surprise and delight readers. This conclusion is a guarantee. I have written forewords to prior volumes in the ACTHR series. This guarantee is the first one that I ever made. The volume on the atmospheric turn in culture and tourism is a foundational interdisciplinary contribution to hospitality and tourism research. In closing, as the ACTHR Series Editor, I send congratulations and thanks to Michael Volgger and Dieter Pfister and the volume’s chapter authors for their valuable contribution in the series.

Prelims
Chapter 1: Introduction
Part 1: Atmosphere and Culture
Chapter 2: Philosophy of the Atmospheric Turn
Chapter 3: The Concept of Atmosphere from a Multidisciplinary Perspective
Chapter 4: Describing and Creating Atmospheres
Chapter 5: Architectural Governance and the Coordination of Building Culture: An Exploratory Reflection
Chapter 6: Enhancing Understanding: The Atmospheric Dimension of Communication as a Catalyst for Creating Deeper Human Understanding
Chapter 7: Changing Atmospheres: On the Duration and Exploration of Urban Experiences
Chapter 8: The Effects of Atmospheres
Chapter 9: Combining Brand Theory with Space and Atmosphere Theory
Part 2: Atmosphere in Tourism, Hospitality and Events
Chapter 10: Staging Genius Loci: Atmospheric Interventions in Tourism Destinations
Chapter 11: Travel Beautifully: The Role of Aesthetics in Experience Design
Chapter 12: Social Aspects of Tourism Atmosphere and Emotional Contagion in Destinations
Chapter 13: Atmospheric Turn and Digitisation as Chances for a Sustainable Destination Management
Chapter 14: From Flow Analysis to Shared Insight to Planning for Impact: The Development Campaign of Altdorf (CH)
Chapter 15: Does the Living Space Prevent Destination Development? The Bavarian Town of Eichstaett as a Space of Possibilities
Chapter 16: What Colour and Light Do in Service Atmospherics: A Neuro-Marketing Perspective
Chapter 17: In Search of Underwater Atmosphere: A New Diving World on Artificial Reefs
Chapter 18: Authenticity as a Contributor to Satisfaction with Arts Events: The Moderating Role of Involvement
Chapter 19: Extending a Festival’s Social Atmosphere Online: The Case of Fotografia Europea
Chapter 20: Silence as a Moment of Luxury: Insights from Contemporary Travellers Visiting Churches
Chapter 21: Capricornia: An Atmosphere of ‘Otherness’
Chapter 22: How Advertising E-Atmospherics Impact Consumer Behaviour: Evidence from True Field Experiments in Hospitality and Tourism
Index