Developing Intercultural Skills for Hospitality Students in China
Tourism and Hospitality Management
ISBN: 978-1-78635-714-4, eISBN: 978-1-78635-713-7
Publication date: 15 September 2016
Abstract
Intercultural awareness and skills are important competencies for hospitality and tourism management program graduates due to the internationalization of the tourism industry. Graduates will work with coworkers and serve customers from diverse cultural backgrounds. With the exponential growth of China’s tourism industry, an examination of intercultural awareness and skills education in China’s hospitality and tourism higher education is needed. This study employed a qualitative approach by interviewing 11 educators in Chinese mainland universities on their views of the current status of intercultural awareness education, their role in this learning process, and how their program offerings enhance students’ learning of cultural diversity. Implications for administrators and faculty members are discussed.
Keywords
Acknowledgements
Acknowledgment
Funding for this project was provided by a grant from the School of Hotel and Tourism Management, Hong Kong Polytechnic University. Project Code: 2011 G.24.37.UA08.
Citation
Wong, A. and Hsu, C.H.C. (2016), "Developing Intercultural Skills for Hospitality Students in China", Tourism and Hospitality Management (Advances in Culture, Tourism and Hospitality Research, Vol. 12), Emerald Group Publishing Limited, Leeds, pp. 275-291. https://doi.org/10.1108/S1871-317320160000012016
Publisher
:Emerald Group Publishing Limited
Copyright © 2016 Emerald Group Publishing Limited