European Quality Award Winning Companies: A Situational Analysis
Tourism and Hospitality Management
ISBN: 978-1-78635-714-4, eISBN: 978-1-78635-713-7
Publication date: 15 September 2016
Abstract
The European Quality Award came into being in 1992. Since then, 42 organizations from various sectors have attained this internationally recognized award. Although the model of the award is considered as a single-generic framework for organizations of all sectors, the question about the situation of the tourism industry arises since this model is not frequent in tourism establishments. With the aim of revealing the situation of tourism industry, this chapter utilized the list of the award winning organizations and identified their economic sectors with reference to The Statistical Classification of Economic Activities in the European Union (NACE). As a consequence, the study revealed the weak participation of the tourism industry, represented by only two hotels and a conference center.
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Acknowledgements
Acknowledgements
The author thanks the reviewers and participants of the 7th World Conference for Graduate Research in Tourism, Hospitality, and Leisure, I. Aguirre and V. Beauduin from EFQM Center in Belgium and O. Argon from KalDer in Turkey for their remarks and significant contribution to the study.
Citation
Şanlıöz-Özgen, H.K. (2016), "European Quality Award Winning Companies: A Situational Analysis", Tourism and Hospitality Management (Advances in Culture, Tourism and Hospitality Research, Vol. 12), Emerald Group Publishing Limited, Leeds, pp. 3-17. https://doi.org/10.1108/S1871-317320160000012002
Publisher
:Emerald Group Publishing Limited
Copyright © 2016 Emerald Group Publishing Limited