TY  - CHAP
AB  - Abstract The purpose of this chapter is to identify hospitality meanings among hotels employees and guests and its consequences on guests’ intention. A qualitative approach using in-depth interviews was used for data collection. The study findings reveal that hospitality definitions range from state of mind to service management oriented. Also, hospitality conception seems to have a pentagonal structure revolving around personalization, comfort, relationship guest/host, hospitableness and warm welcoming dimensions. Besides, Mediterranean culture, satisfying and understanding guests’ needs appear to influence hospitality perceptions. Cultural sensitivity is a critical skill that may help hospitality providers in coping with guests’ cultural differences. Finally, hospitality perceptions may foster behavioral and affective loyalty.
VL  - 8
SN  - 978-1-78350-618-7/1871-3173
DO  - 10.1108/S1871-317320140000008009
UR  - https://doi.org/10.1108/S1871-317320140000008009
AU  - Skandrani Hamida
AU  - Kamoun Mariem
PY  - 2014
Y1  - 2014/01/01
TI  - Hospitality Meanings and Consequences Among Hotels Employees and Guests
T2  - Tourists’ Perceptions and Assessments
T3  - Advances in Culture, Tourism and Hospitality Research
PB  - Emerald Group Publishing Limited
SP  - 147
EP  - 156
Y2  - 2024/04/19
ER  -