This chapter is the first to provide a perspective to understand leaders’ emotional labor from cross-level analysis. This study also extends our understandings of the effects of servant leadership and its relationships with subordinates’ job satisfaction through an exploration of each dimension of servant leadership on job satisfaction rather than relying on an overall measure servant leadership.
Li, Y., Mehmood, K., Zhang, X. and Crossin, C.M. (2019), "A Multilevel Study of Leaders’ Emotional Labor on Servant Leadership and Job Satisfaction", Emotions and Leadership (Research on Emotion in Organizations, Vol. 15), Emerald Publishing Limited, Bingley, pp. 47-67. https://doi.org/10.1108/S1746-979120190000015008
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