Crossing the Impropriety Threshold: A Study of Experiences of Excessive Anger
New Ways of Studying Emotions in Organizations
ISBN: 978-1-78560-221-4, eISBN: 978-1-78560-220-7
Publication date: 7 July 2015
Abstract
Excessive anger at work has a negative impact on the worker expressing anger and on those around them. The aim of our study is to identify anger triggers, reactions, and strategies for workers referred to an anger management intervention program. We interviewed 20 participants prior to the start of that program. Main causes of anger reported were unfair treatment, workplace incompetence, disregard by others, and concern for the bottom line. Anger reactions were aggressive acts and anger suppression. The two main strategies reported for dealing with anger were “no identifiable strategy” and distancing. Implications for theory and practice are discussed.
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Acknowledgements
Acknowledgments
The authors acknowledge the suggestions by the editor and the three anonymous reviewers whose comments and suggestions helped significantly in preparing this chapter. This chapter was partially funded by an Australian Research Council Discovery Grant awarded to the second and third authors.
Citation
Moura, K., Troth, A.C. and Jordan, P.J. (2015), "Crossing the Impropriety Threshold: A Study of Experiences of Excessive Anger", New Ways of Studying Emotions in Organizations (Research on Emotion in Organizations, Vol. 11), Emerald Group Publishing Limited, Leeds, pp. 369-395. https://doi.org/10.1108/S1746-979120150000011014
Publisher
:Emerald Group Publishing Limited
Copyright © 2015 Emerald Group Publishing Limited