Aggression in the workplace has increasingly become a focus of organizational behavior research given its debilitating effects on employees and consistent links to reduced organizational performance. The current literature on workplace aggression presents a bewildering array of definitions with overlapping meanings creating confusion for researchers and academics. In response to this, we consider a range of definitions of workplace aggression and build a taxonomy of workplace aggressive behaviors based on four dimensions: intensity, impact, intentionality, and indirect/direct aggression. This chapter contributes to the field offering a taxonomy of aggressive behaviors at work that can be used in subsequent research.
Kent, S., Troth, A. and Jordan, P. (2014), "Mapping the Terrain of Aggression Within the Workplace Context", Emotions and the Organizational Fabric (Research on Emotion in Organizations, Vol. 10), Emerald Group Publishing Limited, pp. 111-136. https://doi.org/10.1108/S1746-979120140000010013Download as .RIS
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