TY  - CHAP
AB  - What is organizational emotional intelligence? Does it matter? And how can organizations increase their level of organizational emotional intelligence? In an attempt to find answers to these questions, this chapter provides a conceptualization of organizational emotional intelligence, discusses what we know about its associations with organizational outcomes, and proposes several practically relevant ways to improve organizational emotional intelligence. Specifically, organizational emotional intelligence is conceptualized as a combination of the aggregate level of individual emotional intelligence of employees and the utilization of emotionally intelligent procedures, norms, and behaviors throughout an organization. Preliminary evidence suggests that organizational emotional intelligence is positively associated with organizational performance and employees’ health. Organizations might be able to increase their organizational emotional intelligence by accumulating individual emotional intelligence among their employees and by applying emotionally intelligent procedures, some of which are discussed in this chapter.
VL  - 8
SN  - 978-1-78052-676-8, 978-1-78052-677-5/1746-9791
DO  - 10.1108/S1746-9791(2012)0000008018
UR  - https://doi.org/10.1108/S1746-9791(2012)0000008018
AU  - Menges Jochen I.
ED  - Neal M. Ashkanasy
ED  - Charmine E.J. Härtel
ED  - Wilfred J. Zerbe
PY  - 2012
Y1  - 2012/01/01
TI  - Chapter 13 Organizational Emotional Intelligence: Theoretical Foundations and Practical Implications
T2  - Experiencing and Managing Emotions in the Workplace
T3  - Research on Emotion in Organizations
PB  - Emerald Group Publishing Limited
SP  - 355
EP  - 373
Y2  - 2024/04/24
ER  -