7)
Research on Emotion in Organizations
What Have We Learned? Ten Years On
ISBN: 978-1-78052-208-1, eISBN: 978-1-78052-209-8
ISSN: 1746-9791
Publication date: 29 July 2011
Citation
(2011), "Research on Emotion in Organizations", Härtel, C.E.J., Ashkanasy, N.M. and Zerbe, W.J. (Ed.) What Have We Learned? Ten Years On (Research on Emotion in Organizations, Vol. 7), Emerald Group Publishing Limited, Leeds, p. iii. https://doi.org/10.1108/S1746-9791(2011)0000007022
Publisher
:Emerald Group Publishing Limited
Copyright © 2011, Emerald Group Publishing Limited
- What Have We Learned? Ten Years On
- Research on Emotion in Organizations
- Research on Emotion in Organizations
- Copyright Page
- Dedication
- List of Contributors
- About the Editors
- Overview: What Have We Learned? Ten Years On
- Chapter 1 Synthesizing What We Know and Looking Ahead: A Meta-Analytical Review of 30 Years of Emotional Labor Research
- Chapter 2 Understanding the Relationship between Emotional Labor and Effort
- Chapter 3 Tricks of the Trade: Customer Service Employee Strategies in Performing Emotion Work
- Chapter 4 Sales Employee's Emotional Labor: A Question of Image or Support
- Chapter 5 The Role of Emotions in Supporting Independent Professionals
- Chapter 6 Coding Emotions in Complaint Behavior: Comparing the Shaver et al. and Richin's Consumption Emotions Sets
- Chapter 7 Affective Events Theory as a Framework for Understanding Third-Party Consumer Complaints
- Chapter 8 Display Rules and Emotional Labor within Work Teams
- Chapter 9 Emotional Intelligence as a Moderator of the Quality of Leader–Member Exchange and Work-Related Outcomes
- Chapter 10 Managing Negative Emotions in Emergency Call Taking: A Heat-Model of Emotional Management
- Chapter 11 The Measurement of Trait Emotional Intelligence with TEIQue-SF: An Analysis Based on Unfolding Item Response Theory Models
- Chapter 12 Exploring the Antecedent and Consequences of Authenticity of Emotional Expression
- Chapter 13 A Positive Approach to Workplace Bullying: Lessons from the Victorian Public Sector
- Appendix: Conference Reviewers