TY  - CHAP
AB  - This chapter addresses how emotional labor relates to effort; an important mediator in the relationship between emotional labor strategies and important outcomes. To better understand how effort functions in these relationships, a new way of understanding emotional labor strategies is considered. This new approach accounts for effort profiles associated with different types of emotional labor. Consequently, three distinct categories of emotional labor strategies emerge; cause-focused, symptom-focused, and avoidance actions. These new categories are contrasted with the current dichotomous understanding of emotional labor strategies; surface and deep acting. How these three distinct sets of emotional labor strategies are specifically related to effort – and thus to outcomes of interest – is discussed and propositions are made. The implications of, and avenues for future research afforded by this new categorization of emotional labor are discussed.
VL  - 7
SN  - 978-1-78052-208-1, 978-1-78052-209-8/1746-9791
DO  - 10.1108/S1746-9791(2011)0000007007
UR  - https://doi.org/10.1108/S1746-9791(2011)0000007007
AU  - Goodwin Robyn E.
ED  - Charmine E.J. Härtel
ED  - Neal M. Ashkanasy
ED  - Wilfred J. Zerbe
PY  - 2011
Y1  - 2011/01/01
TI  - Chapter 2 Understanding the Relationship between Emotional Labor and Effort
T2  - What Have We Learned? Ten Years On
T3  - Research on Emotion in Organizations
PB  - Emerald Group Publishing Limited
SP  - 45
EP  - 71
Y2  - 2024/04/20
ER  -