Chapter 9 The role of emotional self-efficacy, emotional intelligence, and affect in workplace incivility and workplace satisfaction

Abstract

The links between emotional self-efficacy, emotional intelligence, positive and negative affect, workplace incivility (from the target and perpetrator perspective), and job satisfaction were explored in a model of workplace functioning. Two hundred and seven adults participated in the study. As expected, emotional self-efficacy significantly predicted trait or dispositional emotional intelligence, which in turn was a significant predictor of participants' negative and positive affect. The relationship between low emotional intelligence and high negative affect was especially strong. Also as expected, individuals with higher levels of negative affect were more likely to be perpetrators of workplace incivility than individuals with lower levels of negative affect. Individuals who engaged in higher levels of incivility perpetration were more likely to be victims of incivility than individuals who never or rarely engaged in uncivil behavior. Being a victim of incivility was associated with higher levels of negative affect and lower levels of job satisfaction. Counter to the original predictions, positive affect was unrelated to either incivility perpetration or victimization.

Citation

Kirk, B., Schutte, N. and Hine, D. (2009), "Chapter 9 The role of emotional self-efficacy, emotional intelligence, and affect in workplace incivility and workplace satisfaction", Härtel, C.E.J., Ashkanasy, N.M. and Zerbe, W.J. (Ed.) Emotions in Groups, Organizations and Cultures (Research on Emotion in Organizations, Vol. 5), Emerald Group Publishing Limited, Leeds, pp. 211-225. https://doi.org/10.1108/S1746-9791(2009)0000005011