The chapter provides practical insights into the hurdles that industrial suppliers must overcome in their attempts to achieve uptake of smart services by customers, particularly within a cross-border context.
This work was supported by the Urban Innovative Actions grant UIA01-060 Bilbao As Fabrik.
Kamp, B. (2018), "Expanding International Business Via Smart Services: Insights From ‘Hidden Champions’ in the Machine Tool Industry", van Tulder, R., Verbeke, A. and Piscitello, L. (Ed.) International Business in the Information and Digital Age (Progress in International Business Research, Vol. 13), Emerald Publishing Limited, pp. 273-293. https://doi.org/10.1108/S1745-886220180000013012Download as .RIS
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