The Effect of User-Generated Contents on Travelers' Selection of Environmentally Friendly Guesthouses

Abstract

This research is to identify how user-generated contents (UGC) affect a pre-trip decision on the booking of a guesthouse among international travelers. Online surveys are conducted among social network users who have booked an ecolodge in the past year. A snowball sampling is used, which posts a questionnaire link in social networks including Twitter, Facebook, and Instagram in addition to travel blogs. This study indicates a positive relationship between UGC and lodging selection. UGC is considered as a significant predictor of booking an environmentally friendly guesthouse. Among the UGCs, travelers' review is the most important one influencing guesthouse selection. Future studies may focus on other IT potentials such as “Gamification” or other types of content such as “Podcasts” or “live videos” to engage independent travelers.

Citation

Fehrest, F., Sadry, B.N. and Pour, F.S. (2020), "The Effect of User-Generated Contents on Travelers' Selection of Environmentally Friendly Guesthouses", Chen, J.S. (Ed.) Advances in Hospitality and Leisure (Advances in Hospitality and Leisure, Vol. 16), Emerald Publishing Limited, Leeds, pp. 141-155. https://doi.org/10.1108/S1745-354220200000016010