Impact of Hotel Employee’s Green Awareness, Knowledge, and Skill on Hotel’s Overall Performance
Advances in Hospitality and Leisure
ISBN: 978-1-78635-616-1, eISBN: 978-1-78635-615-4
Publication date: 9 December 2016
Abstract
This study seeks to investigate issues transpiring in green hotels from a human resource perspective which is unlike most green-hotel studies centering on consumer behavioral subjects. It hypothesizes that the employees’ green ability consisting of environmental awareness, environmental knowledge, and environmental skill creates a positive impact on hotels’ green ability and ultimately on the overall performance of hotels. Using alumni from a tourism and hospitality program, this study collects 233 responses from a structured questionnaire survey. The findings indicate that hotel employees approximately contribute toward a fifth of the hotels’ ability to implement greener practices.
Keywords
Citation
Wu, M.-H., Thongma, W., Leelapattana, W. and Huang, M.-L. (2016), "Impact of Hotel Employee’s Green Awareness, Knowledge, and Skill on Hotel’s Overall Performance", Advances in Hospitality and Leisure (Advances in Hospitality and Leisure, Vol. 12), Emerald Group Publishing Limited, Leeds, pp. 65-81. https://doi.org/10.1108/S1745-354220160000012004
Publisher
:Emerald Group Publishing Limited
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