Impact of Hotel Employee’s Green Awareness, Knowledge, and Skill on Hotel’s Overall Performance

Abstract

This study seeks to investigate issues transpiring in green hotels from a human resource perspective which is unlike most green-hotel studies centering on consumer behavioral subjects. It hypothesizes that the employees’ green ability consisting of environmental awareness, environmental knowledge, and environmental skill creates a positive impact on hotels’ green ability and ultimately on the overall performance of hotels. Using alumni from a tourism and hospitality program, this study collects 233 responses from a structured questionnaire survey. The findings indicate that hotel employees approximately contribute toward a fifth of the hotels’ ability to implement greener practices.

Citation

Wu, M.-H., Thongma, W., Leelapattana, W. and Huang, M.-L. (2016), "Impact of Hotel Employee’s Green Awareness, Knowledge, and Skill on Hotel’s Overall Performance", Advances in Hospitality and Leisure (Advances in Hospitality and Leisure, Vol. 12), Emerald Group Publishing Limited, Leeds, pp. 65-81. https://doi.org/10.1108/S1745-354220160000012004