This article examines the effect of the customer focus (CF) group of competencies, which includes communication and negotiation skills, on project performance as measured by reaching the internal and the overall budget, the quality, and the deadline goals.
The multiple regression model was based on a dataset from Trimo, an engineering and production company of prefabricated buildings.
The inverted U-shaped relationship of the CF group has been proven to exist with all project goals.
The present study provides a starting-point for further empirical research on the international construction sector, projects, teams, and competence research.
Fink, L. (2014), "The Impact of the Customer Focus Competence Group on Project Performance",
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