TY  - CHAP
AB  - Organizational citizenship behavior involves behaviors that support an organization. However, such behaviors are not normally set out in an individual's job description. These behaviors normally exceed the minimum role requirements of the job and are not easily enforceable, thus performing them is usually at the discretion of the individual (Organ, 1997). This study seeks to examine the relationship between the demographic variables and organizational citizenship behavior among lecturers in community colleges that have been established by the Ministry of Higher Education in Malaysia. The variables consist of gender, age, educational level, recruitment status, length of service with the organization, tenure, job classification, and intention to leave the service.A review of literature produced a list of 59 organizational citizenship behaviors. This list was then sent to 10 educational experts in the community colleges. After identifying the most important organizational citizenship behaviors, the experts then ranked the importance of each of the behaviors. This resulted in 36 organizational citizenship behaviors being selected for the formulation and development of the questionnaire. A pilot test of the questionnaire showed a Cronbach's alpha value of .93. The questionnaire was then distributed to 762 lecturers in 14 community colleges throughout Malaysia. A factor analysis showed three important dimensions of organizational citizenship behaviors emerged from the study. It includes: helping behavior, sportsmanship, and organizational compliance. Next, the study examined the impact of demography on organizational citizenship behavior. The findings of the study are discussed along with implications and directions for future research.
VL  - 13
SN  - 978-1-78052-643-0, 978-1-78052-642-3/1479-3660
DO  - 10.1108/S1479-3660(2012)0000013010
UR  - https://doi.org/10.1108/S1479-3660(2012)0000013010
AU  - Abdul Malek Noriah
AU  - Hee Tie Fatt
ED  - Ibrahim Duyar
ED  - Anthony H. Normore
PY  - 2012
Y1  - 2012/01/01
TI  - Chapter 5 Relationship between Demographic Variables and Organizational Citizenship Behavior Among Community College Lecturers
T2  - Discretionary Behavior and Performance in Educational Organizations: The Missing Link in Educational Leadership and Management
T3  - Advances in Educational Administration
PB  - Emerald Group Publishing Limited
SP  - 117
EP  - 138
Y2  - 2024/04/25
ER  -