Restorying a Hard Day’s Work

Abstract

The chapter summarizes existing conceptualizations of emotional regulation and extends existing organizational behavior literature that focuses on emotional labor by the introduction of two processes new to the literature: emotional contagion exchange (ECX) and emotional restorying of labor. More specifically, emotional restorying may allow employees to cope with emotional contagion by converting surface-level acting to deep-level acting, in ways which benefit both employees and organizations. In explaining this process, this chapter constructs a model of multiple interplaying processes.

Citation

Cast, M.L., Ann Rosile, G., Boje, D.M. and Saylors, R. (2013), "Restorying a Hard Day’s Work", The Role of Emotion and Emotion Regulation in Job Stress and Well Being (Research in Occupational Stress and Well Being, Vol. 11), Emerald Group Publishing Limited, Leeds, pp. 257-281. https://doi.org/10.1108/S1479-3555(2013)0000011013