Despite common benchmarking approaches, it is pointed out that a comparison without “looking behind the figures” (what it means to be familiar with the process structure, process dynamic and drivers, process institutions/rules and process-related incentive components) will be extremely limited referring to reliability and quality of findings.
In order to demonstrate transferability of benchmarking results between different industries practical examples from health care, automotive, and hotel service have been selected.
Additionally, it is depicted that international comparisons between hospitals providing medical services in different health care systems do have a great potential for achieving leapfrog results in medical quality, organization of service provision, effective work structures, purchasing and logistics processes, or management, etc.
von Eiff, W. (2015), "International Benchmarking and Best Practice Management: In Search of Health Care and Hospital Excellence", International Best Practices in Health Care Management (Advances in Health Care Management, Vol. 17), Emerald Group Publishing Limited, pp. 223-252. https://doi.org/10.1108/S1474-823120140000017014Download as .RIS
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