Characteristics of Positive Working Relationships between Nursing and Support Service Employees

Abstract

Developing greater synergies will become increasingly necessary as the pressure on the health care industry continues to increase. This research looks at the required characteristics to create positive working relationships with clinical staff in a health care organization from the perspective of nonclinical staff. Ten different U.S. hospitals participated in this qualitative study with over 200 individual participants. A recipe for successful relationship building from a nonclinical perspective is included.

Citation

Orr, D.E. (2011), "Characteristics of Positive Working Relationships between Nursing and Support Service Employees", Wolf, J.A., Hanson, H., Moir, M.J., Friedman, L. and Savage, G.T. (Ed.) Organization Development in Healthcare: Conversations on Research and Strategies (Advances in Health Care Management, Vol. 10), Emerald Group Publishing Limited, Leeds, pp. 199-213. https://doi.org/10.1108/S1474-8231(2011)0000010018