TY  - CHAP
AB  - Retail clinics in health care have been characterized as a “low-cost disruptive innovation” (Christensen, Anthony, & Roth, 2004). This article examines the retail clinic innovation, how it has grown and evolved over time, and the human resource implications of this phenomenon. The article provides a comprehensive literature review of both academic research and practitioner perspectives. Data regarding how retail clinics have impacted consumer access to health services, cost of health services, clinical outcomes, and customer satisfaction are examined. Even though retail clinics use lower cost staffing patterns than do traditional providers, data indicate positive outcomes and high levels of customer satisfaction with retail clinics. The evolution of retail clinics through multiple models and staffing patterns are discussed. The article concludes with implications for theory, health administration practice, public policy, and future research.
VL  - 9
SN  - 978-1-84950-948-0, 978-1-84950-949-7/1474-8231
DO  - 10.1108/S1474-8231(2010)0000009010
UR  - https://doi.org/10.1108/S1474-8231(2010)0000009010
AU  - Fottler Myron D.
AU  - Malvey Donna
ED  - Myron D. Fottler
ED  - Naresh Khatri
ED  - Grant T. Savage
PY  - 2010
Y1  - 2010/01/01
TI  - Human resources implications of low-cost disruptive innovation in health care: The case of retail clinics
T2  - Strategic Human Resource Management in Health Care
T3  - Advances in Health Care Management
PB  - Emerald Group Publishing Limited
SP  - 137
EP  - 162
Y2  - 2024/04/23
ER  -