This chapter is among the first to call for research into perceived differences in MA service quality between users and providers. We argue for investigating sources of differences based on prior research in internal marketing and information systems. We offer a conceptual model that might be used as a basis in future investigations.
Walker, K.B., Fleischman, G.M. and Johnson, E.N. (2011), "A call for research on management accounting service quality", Epstein, M.J. and Lee, J.Y. (Ed.) Advances in Management Accounting (Advances in Management Accounting, Vol. 19), Emerald Group Publishing Limited, Bingley, pp. 1-22. https://doi.org/10.1108/S1474-7871(2011)0000019007Download as .RIS
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