Accounting practitioners and educators agree that effective oral and written communication skills are essential to success in the accounting profession. Despite numerous initiatives to improve accounting majors’ communication skills, many students remain deficient in this area. Communication literature suggests that one factor rendering these initiatives ineffective is communication apprehension (CA). There is general agreement that accounting students around the globe have higher levels of CA than other majors. Therefore, accounting educators interested in improving students’ communication skills need to be aware of the dimensions and implications of CA. This chapter provides a review of the relevant literature on CA, with a focus on CA in accounting majors. It also presents intervention techniques for use in the classroom and makes suggestions for future research.
We would like to thank the two anonymous reviewers and Timothy J. Rupert (editor) for their valuable suggestions, which greatly improved the chapter. We also wish to thank Alex Yen and Lori Caras for their insightful comments. We appreciate the help from our graduate assistants, in particular Darren Seah.
Simons, K. and Riley, T. (2014), "Communication Apprehension in Accounting Majors: Synthesis of Relevant Studies, Intervention Techniques, and Directions for Future Research", Advances in Accounting Education: Teaching and Curriculum Innovations (Advances in Accounting Education, Vol. 15), Emerald Group Publishing Limited, pp. 1-32. https://doi.org/10.1108/S1085-462220140000015001Download as .RIS
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