TY  - CHAP
AB  - Abstract In the context of organizational change, identifying, and organizing the various roles of change agents remains a challenge for practitioners and scholars alike. This chapter examines how different agents can enable an effective change process. Empirical evidence from three hospitals illustrates the process of transformation and its underlying arrangements to identify agents and their roles. The findings underline the importance of designing a coherent system of agents, determining where they come from, their role during the process, and how this may change throughout the change process. Managerial choices in the cases are discussed, leading to implications for theory and practice.
VL  - 26
SN  - 978-1-78756-351-3, 978-1-78756-352-0/0897-3016
DO  - 10.1108/S0897-301620180000026008
UR  - https://doi.org/10.1108/S0897-301620180000026008
AU  - Tucker Danielle A.
AU  - Cirella Stefano
PY  - 2018
Y1  - 2018/01/01
TI  - Agents of Change: Insights from Three Case Studies of Hospital Transformations
T2  - Research in Organizational Change and Development
T3  - Research in Organizational Change and Development
PB  - Emerald Publishing Limited
SP  - 307
EP  - 340
Y2  - 2024/04/19
ER  -