To read the full version of this content please select one of the options below:

Agents of Change: Insights from Three Case Studies of Hospital Transformations

Research in Organizational Change and Development

ISBN: 978-1-78756-352-0, eISBN: 978-1-78756-351-3

ISSN: 0897-3016

Publication date: 10 August 2018

Abstract

In the context of organizational change, identifying, and organizing the various roles of change agents remains a challenge for practitioners and scholars alike. This chapter examines how different agents can enable an effective change process. Empirical evidence from three hospitals illustrates the process of transformation and its underlying arrangements to identify agents and their roles. The findings underline the importance of designing a coherent system of agents, determining where they come from, their role during the process, and how this may change throughout the change process. Managerial choices in the cases are discussed, leading to implications for theory and practice.

Keywords

Citation

Tucker, D.A. and Cirella, S. (2018), "Agents of Change: Insights from Three Case Studies of Hospital Transformations", Research in Organizational Change and Development (Research in Organizational Change and Development, Vol. 26), Emerald Publishing Limited, Bingley, pp. 307-340. https://doi.org/10.1108/S0897-301620180000026008

Publisher

:

Emerald Publishing Limited

Copyright © 2018 Emerald Publishing Limited