The research reported here provides the first UK evidence for the adoption of an Integrated Conflict Management System and for the potential of such strategic choices and approaches to effect culture change in the manner sought by policy-makers.
The authors are grateful for the financial support of the UK government’s Advisory, Conciliation and Arbitration Service (Acas) in conducting the research on which this chapter is based, but they acknowledge that the contents represent their views, not those of Acas or its employees. The authors would like to thank the editor and referees for their helpful comments on earlier drafts.
Latreille, P. and Saundry, R. (2016), "Toward a System of Conflict Management? Cultural Change and Resistance in a Healthcare Organization", Managing and Resolving Workplace Conflict (Advances in Industrial & Labor Relations, Vol. 22), Emerald Group Publishing Limited, pp. 189-209. https://doi.org/10.1108/S0742-618620160000022008Download as .RIS
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