How “MMS” Trigger Novel Ideas: An Inductive Field Study of Conversational Interaction Dynamics in Agile Meetings

Abstract

Novel ideas emerge from conversational interaction dynamics in meetings that are organizational practices of interaction. Drawing from meeting science with a focus on multiparty talk in meetings as communicative events, we refer to interaction dynamics as sequences of verbal statements. We explore patterns of verbal statements in idea generation processes in an explorative, inductive field study of ministerial think tank meetings. These are recurring agile meetings with interactive, free-flowing communication. By utilizing the validated, fine-grained act4teams coding scheme, we differentiate between task-related, procedural, and socio-emotional statements made in these meetings. Our findings show that the interactions within agile meetings are characterized by intensified turn-taking, overlapping speech, and joint heightened involvement. By means of lag sequential analysis, we find that novel ideas emerge from interaction cycles of task and socio-emotional statements. Among the latter, active listening expressed by “mm” or “yeah” is of particular importance for triggering novel ideas. As such, we reveal the micro-level emergence of novel ideas in conversational interaction by highlighting the facilitative function of active listening.

Citation

Redlbacher, F., Lehmann-Willenbrock, N. and Frost, J. (2022), "How “MMS” Trigger Novel Ideas: An Inductive Field Study of Conversational Interaction Dynamics in Agile Meetings", Cattani, G., Deichmann, D. and Ferriani, S. (Ed.) The Generation, Recognition and Legitimation of Novelty (Research in the Sociology of Organizations, Vol. 77), Emerald Publishing Limited, Leeds, pp. 137-160. https://doi.org/10.1108/S0733-558X20220000077011