The Organizational Paradox of Language

Abstract

The way organizational actors use language to think about and communicate their organizational experiences is central to how organizational actors enact organizational paradox. However, most inquiries into the role of language in the organizational paradox literature has focused on specific components of language (e.g., discourse), without attention to the complex, multi-level linguistic system that is interconnected to organizational processes. In this chapter, we expand our knowledge of the role of language by integrating paradox research with research from the linguistics discipline. We identify a series of linguistic tensions (i.e., generalizability-specificity, universalism-particularism, and explicitness-implicitness) that are nested within organizational paradoxes. In the process, we reveal how the organizing paradox of control and autonomy is interconnected to other paradoxes (i.e., performing, learning, and belonging) through the instantiation of linguistic paradoxes. We discuss the implications of our findings for research on paradox and language.

Citation

Keller, J. and Tian, P. (2021), "The Organizational Paradox of Language", Bednarek, R., e Cunha, M.P., Schad, J. and Smith, W.K. (Ed.) Interdisciplinary Dialogues on Organizational Paradox: Investigating Social Structures and Human Expression, Part B (Research in the Sociology of Organizations, Vol. 73b), Emerald Publishing Limited, Leeds, pp. 101-122. https://doi.org/10.1108/S0733-558X2021000073b008