TY  - CHAP
AB  - Abstract Quality management is high on the reform agenda of both universities and hospitals. This paper studies how quality management is implemented: who is responsible for QM and which instruments are used? The guiding research question is whether these two very distinct professional organizations respond in similar or different ways to a common reform trend. To analyze the extent of isomorphic tendencies a cross-sectoral, descriptive data analysis with data from 135 hospitals and 83 universities in Germany has been conducted. The results show that QM in hospitals is more elaborated in terms of quality instruments and at the same time more standardized. Universities, in contrast, follow quite individualistic ways to organize quality management.
VL  - 45
SN  - 978-1-78560-274-0, 978-1-78560-275-7/0733-558X
DO  - 10.1108/S0733-558X20150000045020
UR  - https://doi.org/10.1108/S0733-558X20150000045020
AU  - Klenk Tanja
AU  - Seyfried Markus
PY  - 2016
Y1  - 2016/01/01
TI  - Institutional Isomorphism and Quality Management: Comparing Hospitals and Universities
T2  - Towards a Comparative Institutionalism: Forms, Dynamics and Logics Across the Organizational Fields of Health Care and Higher Education
T3  - Research in the Sociology of Organizations
PB  - Emerald Group Publishing Limited
SP  - 217
EP  - 242
Y2  - 2024/04/25
ER  -