Chapter 8 The Direct Engagement of Citizen Users Through Assessment, Choice and Evaluation of Welfare Services: The Implications of the Personalisation Agenda

Abstract

William Beveridge talked about the five evils that he felt confronted society. He listed them as want, idleness, squalor, ignorance and disease. He was writing before the end of the World War II at a time of anxiety, uncertainty and expectation (Abel-Smith, 1992). The post war welfare state and the growth of prosperity would arguably have served to resolve some of the evils listed by Beveridge. The absolute poverty that he referred to is no longer as prevalent and education is now a legal requirement and funded by the state at least up to school leaving age.

Citation

Murdock, A. (2011), "Chapter 8 The Direct Engagement of Citizen Users Through Assessment, Choice and Evaluation of Welfare Services: The Implications of the Personalisation Agenda", Groeneveld, S. and Van De Walle, S. (Ed.) New Steering Concepts in Public Management (Research in Public Policy Analysis and Management, Vol. 21), Emerald Group Publishing Limited, Leeds, pp. 115-130. https://doi.org/10.1108/S0732-1317(2011)0000021012