Chapter 8 Implementing PS21 in the Singapore Civil Service

Abstract

PS21 is the most comprehensive administrative reform to be introduced in Singapore as it is “an extension of existing schemes and campaigns” such as Work Improvement Teams (WITs), Suggestions, Service Improvement, Staff Welfare, Organizational Review, Public Contact Improvement, Courtesy, Healthy Lifestyle, Zero Manpower Growth, Productivity, and so on (Prime Minister's Office, 1995, p. 2).

Citation

Quah, J.S.T. (2010), "Chapter 8 Implementing PS21 in the Singapore Civil Service", Quah, J.S.T. (Ed.) Public Administration Singapore-style (Research in Public Policy Analysis and Management, Vol. 19), Emerald Group Publishing Limited, Leeds, pp. 147-170. https://doi.org/10.1108/S0732-1317(2010)0000019013