Academic libraries have been moving toward a culture of assessment by curating data and making future decisions based on these data. Managing all of the data collection can be a cumbersome task with heavy time commitments. For technical services departments, this culture shift presents new challenges for management of data, job descriptions, and workflows or procedures. Pennsylvania College of Technology's Madigan Library welcomes these challenges by recognizing the goals of its institution to create critical thinking students of the twenty-first century by assessing the effectiveness of library resources, especially ones that can be accessed in a digital format. The purpose of this chapter is to illustrate the various quantitative and qualitative methods a library can incorporate to collect data of e-resources, organize that data into comprehensible formats, and share results and make recommendations for future collections in an ongoing, holistic assessment format. Following the college's curriculum goals, this chapter will show how the Madigan Library collects data and assesses e-resources, online teaching resources, acquisitions workflows, and other aspects of the library with ongoing assessment and data collection. Managing data and making decisions within these departments are discussed.
Certainly, my position in the library is not steering these initiatives alone. Many thanks go to those working in Madigan Library and beyond, including Jeffrey Bower, Integrated Library Systems Administrator/Library Web Developer, who understands the ins and outs of all of our library systems and also creating and recreating seamless websites for our users to access resources in the simplest way possible. Madigan Library Director and Dean, Tracey Amey, for creating this librarian position and empowering others to always push limits and try new technologies and processes without fear of failure. Of course, the Penn College community and library supporters; we wouldn't have all of these goals to serve you better if you didn't enthusiastically support us every day.
Oberlin, J.U. (2021), "Data of E-Resources: Moving Forward with Assessment", Hines, S.S. (Ed.) Technical Services in the 21st Century (Advances in Library Administration and Organization, Vol. 42), Emerald Publishing Limited, Bingley, pp. 155-174. https://doi.org/10.1108/S0732-067120210000042012
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