Associations between Affect, Personality, and Job Satisfaction Among Library Employees: Efficient and Ethical Assessment of Library Staff

Emotion in the Library Workplace

ISBN: 978-1-78743-084-6, eISBN: 978-1-78743-083-9

ISSN: 0732-0671

Publication date: 8 August 2017


This chapter provides an overview of affect, personality, and job satisfaction, focusing on library employees. A reliable and valid measure for each construct is suggested, and an assessment model is provided. The purpose of the study conducted was to examine the three constructs among library employees, how these constructs relate to each other and to work experience, and whether they differ based on library type or department. The Positive and Negative Affect Schedule, Big Five Inventory, and Brief Index of Affective Job Satisfaction were administered at the various libraries of a research university. Data were analyzed using statistical software. Library employees scored high in positive affect and job satisfaction, and low in negative affect, and were introverted, agreeable, conscientious, emotionally stable, and open to experiences. Across all libraries, public services employees had higher positive affect and job satisfaction, and lower neuroticism, than technical services employees. In both service areas, positive affect was positively correlated with extroversion and job satisfaction, and negative affect with neuroticism. Work experience was correlated with positive affect only among technical services employees. The assessment model may be applied at libraries of any type and size to assess staff and customize resources for employees to meet their unique needs. Several ideas and applications are provided. This study addresses a gap in the literature by exploring how affect, personality, and job satisfaction are all related among library employees. The free measures may be used in any work setting, facilitating intra- and inter-professional comparisons.




The author would like to thank all the participants in the study, and is especially grateful to Marissa C. Ball and Adis Beesting for reviewing this chapter and providing feedback, as well as to Sarah J. Hammill for her advice and assisting with recruitment.


Sorondo, B.M. (2017), "Associations between Affect, Personality, and Job Satisfaction Among Library Employees: Efficient and Ethical Assessment of Library Staff", Emotion in the Library Workplace (Advances in Library Administration and Organization, Vol. 37), Emerald Publishing Limited, Bingley, pp. 35-56.



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