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Great Expectations: (Re)Design Motivator for Merging Traffic at the Service Desk

Heather Groves Hannan

The Future of Library Space

ISBN: 978-1-78635-270-5, eISBN: 978-1-78635-269-9

ISSN: 0732-0671

Publication date: 15 December 2016

Abstract

Originality/value

This chapter considers library staff needs, in concert with internal effort to not only refine user services influencing changes, but also revisit policies, procedures, and workflows to align staff roles and responsibilities. Mason Libraries is one of a few university library systems trying to implement single service points in all libraries.

Keywords

Acknowledgements

Acknowledgments

The author would like to thank Jamie Coniglio, Engagement & Organization Development Officer for George Mason University’s Mason Libraries, without whom this chapter would not exist.

Citation

Hannan, H.G. (2016), "Great Expectations: (Re)Design Motivator for Merging Traffic at the Service Desk", The Future of Library Space (Advances in Library Administration and Organization, Vol. 36), Emerald Group Publishing Limited, pp. 199-216. https://doi.org/10.1108/S0732-067120160000036009

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Emerald Group Publishing Limited

Copyright © 2017 Emerald Group Publishing Limited

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