This chapter explores determination of the decision variables, such as product price, warranty time, and usage limit under the original conditions and further, for the enterprise warranty, that is, the extended warranty time and extended usage limit, as well as the premium to be charged to the buyer who selects the extended warranty. Mathematical models are developed based on maximizing the expected unit profit by selecting an enterprise warranty program. Additionally, some other objectives are also considered based on the proportional increase in the expected unit profit due to the increased market share attained through the offering of an enterprise warranty program. Some results are obtained through consideration of various goal values of the chosen objectives.
Mitra, A. (2018), "Enterprise Warranty Programs for Two-dimensional Policies with Multiple Objectives", Applications of Management Science (Applications of Management Science, Vol. 19), Emerald Publishing Limited, pp. 81-99. https://doi.org/10.1108/S0276-897620180000019014Download as .RIS
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