Healthcare industry, the largest sector of the US economy, is going through a dramatic transformation as the US economy recovers out of the current recession. In this chapter, we use data envelopment analysis, an operations research technique, to benchmark the performance of 12 publicly managed care organizations against one another for the period 2009–2011. We find that only 6 companies out of 12 are 100% efficient. We also identify the areas in which inefficient companies are lagging behind their efficient peers.
Malhotra, R., Lehrman, S. and Malhotra, D.K. (2015), "Benchmarking Managed Healthcare Companies", Applications of Management Science (Applications of Management Science, Vol. 17), Emerald Group Publishing Limited, Bingley, pp. 203-222. https://doi.org/10.1108/S0276-897620140000017014
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