Performance evaluation of universities from the students’ perspective

Abstract

DEA is a favored method to investigate the efficiency of institutions that provide educational services. We measure the efficiency of German universities especially from the students’ perspective. Since 1998, the Centrum für Hochschulentwicklung (CHE) evaluates German universities annually. The CHE ranking consists of three ranking groups for different indicators, but they do not create a hierarchy of the universities. Thus, a differentiation of the universities ranked in the same group is not possible. Based on the CHE data set, especially the surveys among students, we evaluate teaching performance from the students’ point of view using data envelopment analysis (DEA). DEA enables us to identify departments that – in the students’ perspective – are efficient in the sense that they provide high quality of education. As a method for performance evaluation, we apply a DEA bootstrap approach. By the use of this approach, we incorporate stochastic influences in the data and derive confidence intervals for the efficiency. Based on data generated by the bootstrap procedure, we are able to identify stochastic efficient departments. These universities serve as a benchmark to improve teaching performance.

Citation

Kleine, A. and Schlindwein, R. (2009), "Performance evaluation of universities from the students’ perspective", Lawrence, K.D. and Kleinman, G. (Ed.) Financial Modeling Applications and Data Envelopment Applications (Applications of Management Science, Vol. 13), Emerald Group Publishing Limited, Leeds, pp. 181-198. https://doi.org/10.1108/S0276-8976(2009)0000013012