Exploring The Information Experiences of Immigrants Toward Public Libraries in New York City

Abstract

This chapter presents an exploratory case study focused on how public libraries serve or fail to serve the information needs of the immigrant population in the Queen’s Borough of New York City, a region that COVID-19 is acutely impacted. This study examined immigrants’ desired types of public library services, public librarians’ role in meeting their needs, and the challenges they faced in providing services. Findings confirm immigrants’ multiple service needs and add new insights about how the public library staff plays a critical role in helping the immigrant population cope with different forms of assistance. The results further indicated that librarians face institutional and cultural barriers in serving immigrant customers that may lead to the underutilization of library services. Widespread public crises related to the COVID-19 pandemic deepened information needs and disparities.

Citation

Rene, J. (2024), "Exploring The Information Experiences of Immigrants Toward Public Libraries in New York City", Irvin, V. and Mehra, B. (Ed.) Reading Workplace Dynamics: A Post-Pandemic Professional Ethos in Public Libraries (Advances in Librarianship, Vol. 55), Emerald Publishing Limited, Leeds, pp. 91-107. https://doi.org/10.1108/S0065-283020240000055008