Bridging the gap

Kelly Rhodes McBride (Appalachian State University, Boone, North Carolina, USA)
Margaret N. Gregor (Appalachian State University, Boone, North Carolina, USA)
Kelly C. McCallister (Appalachian State University, Boone, North Carolina, USA)

Reference Services Review

ISSN: 0090-7324

Publication date: 14 August 2017



The aim of this paper is to profile the evolution of library services and information literacy instruction provided for transfer students in collaboration with other campus units at a Master’s level institution and for librarians wishing to develop services for this population.


This paper is a case study enhanced by a literature review, outlining the development of services, resources and instruction for transfer students at one institution.


This paper provides information about the need for library services designed specifically for transfer students at four-year institutions and the importance of cross campus collaborations to develop and offer these resources.


The literature on the provision of library services to transfer students is minimal. This case study details the development of cross campus collaborations that resulted in enhanced library services for this population.



McBride, K., Gregor, M. and McCallister, K. (2017), "Bridging the gap", Reference Services Review, Vol. 45 No. 3, pp. 498-510.

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