Peer reference revisited: Evolution of a peer-reference model

Abstract

Purpose

The purpose of this article is to revisit Kimbel Library’s peer reference program three years later and provide further information on the challenges and benefits of growing a successful peer reference service model.

Design/methodology/approach

This article examines the ongoing development of a peer reference model in an academic library setting and assesses the impact, value and continuing evolution of this model.

Findings

Communication and collaboration among library public service departments is the key to managing rapid program growth and expansion of services.

Practical implications

This article offers suggestions based on the experiences of one library for others interested in establishing or reexamining a peer reference service model.

Originality/value

Employing undergraduate students at the reference desk is a relatively new practice that warrants further analysis, as it becomes more widespread. This article returns to examine a newly established peer reference program three years after its beginning.

Citation

Faix, A. (2014), "Peer reference revisited: Evolution of a peer-reference model", Reference Services Review, Vol. 42 No. 2, pp. 305-319. https://doi.org/10.1108/RSR-07-2013-0039