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OKF-Ref: using the object knowledge framework to understand the reference experience

Kiersten F. Latham (Kent State University, Kent, Ohio, USA)
Jodi Kearns (The University of Akron, Akron, Ohio, USA)

Reference Reviews

ISSN: 0950-4125

Article publication date: 15 February 2016

211

Abstract

Purpose

The aim of this paper is to offer a platform for thinking about the reference interaction experience by borrowing from museum studies literature, particularly from a holistic understanding of the museum visitor’s experience.

Design/methodology/approach

The goal of this paper is to offer a platform for thinking about the reference interaction experience by borrowing from museum studies literature, particularly from a holistic understanding of the museum visitor’s experience.

Findings

Object knowledge framework-reference (OKF-Ref) enables reference staff to connect patrons with resources to enable deeper thinking and research.

Practical implications

OKF-Ref seeks to permit reference transactions as experiences rooted in synchronous individual, group and material potential connections made between resources and information seekers.

Originality/value

New considerations in lived reference experience encourages reference librarians to think about the whole experience of reference interactions, allowing intermediaries to be proactive toward the goal of unified experiences for patrons.

Keywords

Citation

Latham, K.F. and Kearns, J. (2016), "OKF-Ref: using the object knowledge framework to understand the reference experience", Reference Reviews, Vol. 30 No. 2, pp. 1-7. https://doi.org/10.1108/RR-05-2015-0119

Publisher

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Emerald Group Publishing Limited

Copyright © 2016, Emerald Group Publishing Limited

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