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Assessing the functionality of the enterprise content management maturity model

Shadrack Katuu (International Atomic Energy Agency, Vienna, Austria and Department of Information Science, University of South Africa, Pretoria, South Africa)

Records Management Journal

ISSN: 0956-5698

Article publication date: 18 July 2016




The implementation of enterprise content management (ECM) software applications has been a subject of extensive discussion. Although a number of ECM scholars have provided guidance on ECM implementation, there is a gap in how to assess benefits accruing from the implementation. One of the approaches of assessment is the use of maturity models. This paper aims to examine the utility of other ECM maturity model (ECM3) as an assessment tool.


The study was undertaken based on two related research questions, the first explored ECM3 assessment within a South African context and the second explored the utility of other maturity models for ECM implementation and lessons learnt to improve ECM3.


The results show that all the South African institutions assessed using ECM3 had a low level of maturity and there are a number of maturity models comparable to ECM3, and the global survey provides the closest parallel to the survey conducted in South Africa.


The study offers a unique discussion on the possible utility of ECM3 as a maturity model for assessing ECM implementation. This was done by comparing it with maturity models developed or used by records professionals and through assessing the results of two surveys, one conducted amongst South African institutions and another conducted by the Real Story Group.



The author wishes to thank the editor and anonymous reviewers of this journal for their constructive comments to improve the paper. The author gratefully acknowledges the thoughtful readings of previous iterations of the article by Laura Millar, John McDonald and David Wallace. The views expressed herein are those of the author and should not be attributed to his currently employer, the International Atomic Energy, nor any of his previous employers.


Katuu, S. (2016), "Assessing the functionality of the enterprise content management maturity model", Records Management Journal, Vol. 26 No. 2, pp. 218-238.



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Copyright © 2016, Emerald Group Publishing Limited

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