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Reevaluating the mission of control in records management: tools for a staff-centered approach

Kate Chandler (Royal Roads University, Victoria, Canada)

Records Management Journal

ISSN: 0956-5698

Article publication date: 9 November 2022

Issue publication date: 30 November 2022

1362

Abstract

Purpose

The purpose of this paper is to suggest that a user-centered approach to records management may result in more sustainable, intuitive and defensible records management programs compared to alternatives.

Design/methodology/approach

A two-part methodology is adopted: part one explores the literature for records management programs that impose a high degree of control over records at cost to users, and part two explores the author’s experience of developing tools that facilitate a user-centred approach.

Findings

To adopt a user-centred approach to records management requires reassessing the degree of control that should be imposed over records.

Originality/value

This paper provides an original analysis of the field of records management through the lens of usability, as well as original solutions in the form of technology that supports usability.

Keywords

Acknowledgements

The author thanks David Young, Records Management Archivist, for his comments on an early draft of this paper. The author also thanks Rosie Croft, University Librarian, and Jenny Seeman, Archives Manager, for supporting this project.

Citation

Chandler, K. (2022), "Reevaluating the mission of control in records management: tools for a staff-centered approach", Records Management Journal, Vol. 32 No. 3, pp. 276-287. https://doi.org/10.1108/RMJ-05-2022-0012

Publisher

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Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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