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The adoption of electronic records management system (ERMS) in the Yemeni oil and gas sector: Influencing factors

Burkan Hawash (Faculty of Information Science and Technology Bangi, Universiti Kebangsaan Malaysia, Bangi, Malaysia)
Umi Asma’ Mokhtar (Faculty of Information Science and Technology Bangi, Universiti Kebangsaan Malaysia, Bangi, Malaysia)
Zawiyah M. Yusof (Research Center for Software Technology and Management, Universiti Kebangsaan Malaysia, Bangi, Malaysia)
Muaadh Mukred (Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia, Bangi, Malaysia)

Records Management Journal

ISSN: 0956-5698

Article publication date: 18 March 2020

Issue publication date: 31 March 2020

2180

Abstract

Purpose

Identification of factors for electronic records management system (ERMS) adoption is important as it allows organizations to focus their efforts on these factors to ensure success. The purpose of this paper is to identify the factors that influence ERMS adoption in the Yemeni oil and gas (O&G) sector.

Design/methodology/approach

This paper conducts a systematic literature review (SLR) to extract the most common factors that could facilitate successful ERMS adoption. Information technology (IT) experts were asked to rank the extracted factors via an e-mail questionnaire and to recommend specific critical success factors that must be given extra attention to increasing the success of ERMS adoption. Essentially, the proposed methodology is technology-organization-environment (TOE) modeling to examine the important factors influencing decision-makers in the Yemeni O&G sector regarding ERMS adoption.

Findings

This paper identifies factors influencing ERMS adoption based on SLR and an expert-ranking survey. The data that were collected from IT experts were analyzed using the statistical package for the social sciences. The results showed that only 12 out of 20 factors were significant. The experts then added three new factors, resulting in 15 significant factors classified into the three dimensions as follows: technology, organization and environment.

Originality/value

Limited studies have been carried out in the context of the O&G sector, even among developed countries such as Canada, the UK and Australia. These studies have focused on a limited number of factors for ERMS adoption targeting better utilization of human resources, faster and more user-friendly system responses and suitability for organizational ease. This paper explores the factors that may prove useful in adopting of ERMS in the O&G sector of developing countries, similar to Yemen.

Keywords

Acknowledgements

This study was supported by the Cyber Security Department, Faculty of Information Science and Technology, Universiti Kebangsaan, Malaysia, Grant Dcp-017-013/6.

The authors thank the editor and anonymous reviewers of this journal for their productive comments to develop the paper.

Citation

Hawash, B., Mokhtar, U.A., Yusof, Z.M. and Mukred, M. (2020), "The adoption of electronic records management system (ERMS) in the Yemeni oil and gas sector: Influencing factors", Records Management Journal, Vol. 30 No. 1, pp. 1-22. https://doi.org/10.1108/RMJ-03-2019-0010

Publisher

:

Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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