TY  - JOUR
AB  - Purpose Drawing from the extant literature on sensemaking theory, the purpose of this paper is to understand how physicians view health information exchange (HIE) implementation and how their stories frame the situation.Design/methodology/approach This paper utilizes content analysis with sensemaking theory as a theoretical lens to analyze physicians’ interviews.Findings The stories within this study draw attention to how sensemaking might impact the HIE implementation process. The findings demonstrated four well-defined manifest themes specific to sensemaking: bracketing, enactment, social and identity construction. There were sub-themes that cut across major themes: financial implications, practice changes and impact on professional reputation. The data demonstrated that each participant singled out items or events specific to the HIE change process in order to make sense of the change as an entirety.Originality/value No other study has applied sensemaking in an effort to gain insight into the ways physicians view the HIE process. Therefore, this study offers a unique perspective which might provide a framework through which to understand the possible barriers to successful implementation of HIE from a physician.
VL  - 14
IS  - 4
SN  - 1746-5648
DO  - 10.1108/QROM-05-2018-1648
UR  - https://doi.org/10.1108/QROM-05-2018-1648
AU  - Heath Michele
AU  - Porter Tracy
PY  - 2019
Y1  - 2019/01/01
TI  - Sensemaking through a storytelling lens: Physician perspectives of health information exchange
T2  - Qualitative Research in Organizations and Management: An International Journal
PB  - Emerald Publishing Limited
SP  - 428
EP  - 443
Y2  - 2024/04/20
ER  -