Drawing from the extant literature on sensemaking theory, the purpose of this paper is to understand how physicians view health information exchange (HIE) implementation and how their stories frame the situation.
This paper utilizes content analysis with sensemaking theory as a theoretical lens to analyze physicians’ interviews.
The stories within this study draw attention to how sensemaking might impact the HIE implementation process. The findings demonstrated four well-defined manifest themes specific to sensemaking: bracketing, enactment, social and identity construction. There were sub-themes that cut across major themes: financial implications, practice changes and impact on professional reputation. The data demonstrated that each participant singled out items or events specific to the HIE change process in order to make sense of the change as an entirety.
No other study has applied sensemaking in an effort to gain insight into the ways physicians view the HIE process. Therefore, this study offers a unique perspective which might provide a framework through which to understand the possible barriers to successful implementation of HIE from a physician.
Heath, M. and Porter, T. (2019), "Sensemaking through a storytelling lens: Physician perspectives of health information exchange", Qualitative Research in Organizations and Management, Vol. 14 No. 4, pp. 428-443. https://doi.org/10.1108/QROM-05-2018-1648
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